Privacy Policy

Last Updated: 17.05.2024

As the provider of the website, goUrban e-Mobility GmbH ("goUrban") takes its responsibility for data protection extremely seriously. This policy outlines how we meet these obligations in alignment with Article 5 and Article 6 of the EU General Data Protection Regulation (EU-GDPR).

Data Collection

Anonymous Data Collection

You may generally access our website without disclosing who you are. We only collect aggregate information about the name of your internet service provider, the site from which you visit us, and the pages you visit.  Personal Data Collection: Personal data is only collected when explicitly provided by you for specific services, such as newsletter subscription. This processing occurs in alignment with the stipulations of Article 5 and 6 of the EU-GDPR.

Data Processing

Purpose and Scope: Personal data is processed and transferred only as necessary for contractual relations between goUrban, as the responsible entity, and you, as the concerned party. Any changes in the purpose of data processing will be communicated, and we retain the right to modify this policy in accordance with technical advancements.  Data Security: Only authorized personnel, committed to complying with GDPR regulations, have access to your personal data.


Your personal data is solely used for contractual purposes and will not be used for advertising without your explicit consent.

Data Storage

All data is stored and processed within the European Economic Area (EEA). Contracts with third-party service providers also comply with EU-GDPR data protection and security regulations.

Data Transfers

If personal data is exported outside the EEA, goUrban ensures that such data will be processed under equivalent data protection standards.

Your Rights

Right to Access
Right to Rectification
Right to Erasure
Right to Data Portability

You can exercise these rights by contacting us at


For questions or to revoke your consent, please contact us at


We reserve the right to adapt this privacy policy in accordance with legal and technical changes. If you disagree with these modifications, you may request data deletion as per Article 17 of the EU-GDPR, unless subject to other legal requirements.

Mobile App

At goUrban e-Mobility Gmbh (“goUrban”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform or interactwith our services.

Information We Collect

Personal Information:When you use our platform directly or via a third-party service, we may collectpersonal information such as your name, email address, shipping address, phonenumber, and payment details.TransactionInformation: We collect information related to your transactions on ourplatform, including the products or services purchased, payment method, andshipping details.Usage Data: Weautomatically collect information about your interaction with our platform,including your IP address, device type, browser type, pages visited, andreferring URLs.

How We Use Your Information

To Provide Services: We use your information to process transactions, fulfill orders, and provide customer support.To Improve Our Platform: We analyze usage data to enhance the functionality and user experience of our platform, including personalizing content andrecommendations.

How We Share Your Information

Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our platform, processing payments, or delivering products.Legal Compliance: Wemay disclose your information when required by law or in response to legal requests or court orders.Business Transfers: Inthe event of a merger, acquisition, or sale of assets, your information may betransferred to the acquiring entity.

Data Security

We implement reasonablesecurity measures to protect your information from unauthorized access,alteration, disclosure, or destruction. However, no method of transmission overthe internet or electronic storage is 100% secure, and we cannot guarantee absolutesecurity.

Data Transfers

If personal data is exported outside the EEA,goUrban ensures that such data will be processed under equivalent dataprotection standards.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page with a revised effective date. If you disagree with these modifications, you may request data deletion as per Article17 of the EU-GDPR, unless subject to other legal requirements.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at 

By using our platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.