Privacy Policy

Last Updated: 06.10.2023

As the provider of the website, goUrban e-Mobility GmbH ("goUrban") takes its responsibility for data protection extremely seriously. This policy outlines how we meet these obligations in alignment with Article 5 and Article 6 of the EU General Data Protection Regulation (EU-GDPR).

Data Collection

Anonymous Data Collection

You may generally access our website without disclosing who you are. We only collect aggregate information about the name of your internet service provider, the site from which you visit us, and the pages you visit.  Personal Data Collection: Personal data is only collected when explicitly provided by you for specific services, such as newsletter subscription. This processing occurs in alignment with the stipulations of Article 5 and 6 of the EU-GDPR.

Data Processing

Purpose and Scope: Personal data is processed and transferred only as necessary for contractual relations between goUrban, as the responsible entity, and you, as the concerned party. Any changes in the purpose of data processing will be communicated, and we retain the right to modify this policy in accordance with technical advancements.  Data Security: Only authorized personnel, committed to complying with GDPR regulations, have access to your personal data.


Your personal data is solely used for contractual purposes and will not be used for advertising without your explicit consent.


We use both session and permanent cookies to improve your online experience. You may reject cookies by adjusting your browser settings, although this may impact the functionality of our service.

Data Storage

All data is stored and processed within the European Economic Area (EEA). Contracts with third-party service providers also comply with EU-GDPR data protection and security regulations.

Data Transfers

If personal data is exported outside the EEA, goUrban ensures that such data will be processed under equivalent data protection standards.

Your Rights

Right to Access
Right to Rectification
Right to Erasure
Right to Data Portability

You can exercise these rights by contacting us at


For questions or to revoke your consent, please contact us at


We reserve the right to adapt this privacy policy in accordance with legal and technical changes. If you disagree with these modifications, you may request data deletion as per Article 17 of the EU-GDPR, unless subject to other legal requirements.